Solution Secured™

When you work with Craftmaster for your security hardware needs and locksmith supplies, you can count on high quality products and competitive pricing. But to become your most valued partner, you need something more. Something that few others can demonstrate on a consistent basis.

Craftmaster customers experience a higher level of concern for the success of their projects. This can only be achieved through our culture of personal accountability; our shared operational commitment to proactive communication; our extraordinarily deep level of experience with market specific products and the technical implementation requirements unique to each of them.

Customers tell us that the trust, comfort and confidence they feel with our sales representatives is a result of their rapid response, technical knowledge and effort put forth to solve their problem each and every day. This is what they value most and what you can expect from Craftmaster Hardware.

Hear what customers say:

“I do not get impressed easily, but I would like to commend Mr. Tony Maroldi for his service to our department and his consistent professionalism over the years. In the past 15 years, I have dealt with hundreds of other contractors and retailers and at no time have any of them impressed me as much as Mr. Maroldi and Craftmaster. I wish all my contacts were as knowledgeable, helpful and reliable.”
   W. Tilley, Supervisory Lock and Security Specialist, Federal Facility, Virginia

“Tony researches what I need. I find that they have more breadth of knowledge, while other vendors are too busy with less technical know how. They (Tony & Craftmaster) try to maintain a personal experience, so you feel very comfortable working with them.”
   Anil M. - Institutional Locksmith, New York City

“Matt is the best person in the world to work with. He goes out of his way to find what I need”
   Tom P. - Locksmith, New York City

“My rep at Craftmaster (Tony) is great at recommending a solution, even if he doesn have what I called for.”
   Rick S. - Security Officer, Florida

“I value getting the same sales rep each time I call. He (Rich) gets what I need faster than my local hardware shop!”
   Tim C.

“I don't like leaving a message and waiting 3-4 hours for a return call. Tony is extremely resourceful. A definite plus to have to have a guy like that.”
   Steve G. – Institutional Locksmith, Massachusetts

“Pat's up front with me. Other companies visit me saying they can beat Craftmaster pricing. I say no thanks, I'm sticking with Craftmaster” “if they have it in inventory, the next day I have it”
   Mark Q. – Institutional Locksmith, Vermont

“If Tony knows my plan, he can find what I need. Customer service is extraordinary. He bends over backwards to get what I need. I trust him, which is why I refer Craftmaster”
  John C. – Locksmith, New York City